Help Center

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery. In many cases, orders are processed, picked, packed, and loaded onto a truck for shipment within 30 minutes of your order. Please check that your shipping address and payment information is correct before placing your order.

We do our best to accommodate order cancellations, which are best accommodated if the order has not been packed or shipped yet. If for any reason we are unable to cancel your order, you may return the product. Items that have already shipped cannot be cancelled or modified.

Tracking your order is a breeze. Once your order is processed and shipped, be on the lookout for a confirmation email with a special tracking number. Easily monitor your package's real-time status and location by using this tracking number on our website or the carrier's website.

You can also go to our Chat feature (bottom right-hand corner of the screen), select "Track my order." and enter your order number and email address.

If your product arrives damaged or defective, please inform us promptly (within 24-hrs) so we can arrange a replacement or refund. Avoid installing a damaged part and compromising on the quality you paid for. Our full policy on damage claims can be found in our Return Policy.

Here is what you should do if your item arrives damaged or defective:

1. Take photos that capture the damages or flaws of both the merchandise and packaging. Please make sure your photos of the packaging capture all labels on the box, including part number labels and shipping labels.
2. Contact our support team via Chat or send an email to info@fcwoautoparts.com and include your order number and photos of the damage.
3. Submit a Return Request and our team will inform you of next steps
4. keep your item in its original packaging for possible courier pickup or inspection

Please submit damage claims within 24-hrs of receiving your item so that we can resolve your issue in a timely manner.

Please note that there are additional requirements for products that ship LTL freight. See our return policy for more information.

In the event that you have not received your merchandise, despite the tracking number indicating delivery, please reach out to us for assistance.

We also recommend doing the following:

1. Take a look around - ask your neighbors, roommates, or family members to make sure that the package was not left somewhere close by (Drivers occasionally leave items in hidden locations to prevent them from being stolen, or damaged by weather).
2. Wait 24 hrs - sometimes a carrier will pre-maturely or mistakenly show the item being delivered on their website and the item will show up the next day. Also, if the item was delivered to the wrong address, sometimes the patron who received your item will kindly drop-off the package at your address
3. If you are still unable to locate your package, file a lost claim directly with the shipping company. FCWAutoParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company. Note: This does not apply if "required signature" was purchased with your shipment. In this case, we will handle the claim with the courier directly and a replacement or refund will be issued.

In the event you believe your item is lost, and the tracking number indicates the shipment is in-progress, in-transit, or delayed please reach out to us for assistance.

1. In the event we deem the item lost in-transit, a replacement or refund will be processed within 72 hours.

Still have questions? - Contact our support team by sending us a Chat or email.

If you are having trouble installing your item, or the product does not seem to be fitting your vehicle, please let us know. Our customer support team will assist you in finding the right solution.

In some situations, a tracking number will be provided and the tracking status will stay in a "label created" status for up to 24-72 hours before an update is reflected on the carrier's website. We understand this can be frustrating not knowing exactly where your package is located. We typically only encounter these types of informational delays with USPS shipping. Please note that if you receive a tracking number from us, rest assured, the item has been picked up by the shipping carrier. If you experience this situation, this means they have not performed any scans on your package yet. We have seen an increase in packages not scanned at the origin destination but are scanned closer to the customer's delivery destination. We are also seeing in these situations that it take anywhere between 7-15 days for packages to show up via USPS. Unfortunately there isn't much we can do except ask for patience. In this type of situation, we will initiate a missing mail search to get an update from the carrier. At the 15-day mark, if the item is not delivered, we will deem the item lost and issue the customer a full refund. 

Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.

If your old core is in reusable condition and you wish to return it, please do the following:

• Send us a Chat or send an email to info@fcwautoparts.com
• Provide your order number and ask for an RMA number as well as instructions on how to return your core.
• Once you have an RMA number and return instructions, ship the core back to the address provided along with a copy of your original receipt within thirty (30) days.

Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to the address provided.

Contact us if you have any questions.

We offer Standard Shipping on all orders. Standard shipping is the most economical choice and delivery times will typically range between 1 and 7 business days.

What shipping services do you use and how do you determine which is used for my order? - Your order will ship via one of the below services.

• USPS Ground Advantage™ (~3-7 business days)
• USPS Priority Mail® (~3-7 business days)
• UPS Mail Innovations® Expedited (~3-6 business days)
• UPS Ground® (~1-5 business days)
• FedEx Ground® / Home Delivery (~1-5 business days)
• LTL Freight (for large, irregular packages or items greater than 150 lbs, Freight provider will vary)

In order to ensure our prices maintain competitive, we leverage logistics software that generates quotes from all of our different shipping providers. The quote that returns the lowest cost is the service that is used for your order. We understand that in some situations, a certain carrier or shipping service is not reliable or usable for your shipping address. Before placing your order, please message our support team and we will do our best to accommodate your request.

Please note we do not offer local pickups or will call.

Expedited shipping is not an available option during the checkout process. However, on a case by case basis, we may be able to offer expedited (2-day) shipping for an additional fee on small and medium sized packages. It solely depends on the type of item and if the warehouse / distribution center that stocks the item offers expedited shipping services. Contact our customer support team and we will do our best to accommodate your request.

Standard Shipping:

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Expedited Shipping:

If we accept an expedited (2-day) shipping request, we'll provide a shipping quote for approval. After the customer gives the green light, we'll add the extra fee to their order or send a separate shipping invoice for payment.

fcwautoparts.com only ships within the continental United States at this time.

Click to see our full shipping policy.

If you're not completely satisfied with your purchase or simply no longer need the item, we accept returns within 30 days of receiving your item, as long as the item remains in the same condition as it was received. Items must be returned within 15-days after receiving an approval and RMA#, otherwise credit/refund will not be given.

Shipping charges are non-refundable unless the return is a result of our error. Customers are responsible for the return shipping cost and/or restocking fee unless the item is found to be defective, damaged or mistakenly shipped.  Please see our full return policy.

FCW AUTO PARTS (FIRST CLASS WHEELS LLC) DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF FCW AUTO PARTS, REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.

Non-returnable items include: Semi-universal catalytic converters, service manuals (unless sealed), special-order products, consumable products, custom-made products, painted parts, parts that have been modified, and opened/unsealed electrical parts.

Items must be returned in the same condition and packaging as it was received. Returning your item is easy. To submit a return request:

Click the profile icon in the store's navigation, or click any of the links in our store that take you to the customer accounts homage

1. Log in to your account:

• In the "Email" field, enter your email address, and then click "Continue"
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for additional detail.

• Note: Photo evidence is required for damaged / defective / wrong item received requests.
• For these types of returns, please send images of both the merchandise and packaging to info@fcwautoparts.com
• If easier, you may also text them to our customer care team at +1 (877)-563-9012. Simply text 'RETURNS' to this number and make sure to include your order number.

5. Click "Submit request".

6. If your return request is approved and requires shipping, then you receive an email from us with an RMA#, shipping instructions, and a return shipping label. After the product is returned, you receive a refund.

7. Place the return label on the package (Please also write the RMA# on the return label).

8. Drop off package at your local authorized shipping carrier location or hand to your driver.

Return shipping fee:

In most cases, return shipping fees are the responsibility of the customer and are simply deducted from the full refund amount. However, if the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label(s) for hassle-free returns.

Restocking fee:

A 10% restocking fee is only assessed and deducted from the full refund amount on larger items or items susceptible to damage from increased handling. These items include, but are not limited to:

• Body parts & exterior items such as bumpers, fenders, hoods, tailgates, door glass, etc.
• Suspension & steering items such as axles, driveshafts, shocks, etc.
• Engines, Transmission, & Drivetrain items such as radiators, fans, and cooling systems, etc.
• Alloy wheels / rims

For any questions related to restocking fees, contact our support team.

LTL / Freight Charges:

We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

There are several ways to contact our support team. The list of contact methods below are sorted by fastest response time. We are here to help!

• For quickest response, send us a chat. Click on the "Chat" icon to send a message
• Email info@fcwautoparts.com
• Text 'HELP' to +1 (877) 563-9012 to start a conversation with a member from our team
• Call +1 (877)-563-9012
• Prefer not to chat, text, call, or email us? That's okay, you can also use our Website Feedback form.

Chat, Text & Call Support Hours:
Mon - Fri: 9am - 5pm EST
Sat: Closed
Sun: Closed

Any messages sent outside this timeframe will be answered as soon as possible. Please note that text messages and data rates from your carrier may apply. Message frequency varies. Reply STOP to opt out of text messages at any time. View our terms of service and privacy policy on our website. 

How do I redeem my gift card?

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Do gift cards have an expiration date?

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

Can gift cards be returned / refunded?

Our gift cards cannot be returned or refunded. All sales are final.

Looking for the latest coupons and promo codes? Subscribe to our mailing list to receive discounts on car parts and accessories when you shop with us.

Customer satisfaction is our primary focus. We are dedicated to providing exceptional products and ensuring every customer is fully satisfied with their shopping experience. Whether customers seek information or are loyal patrons, we treat each individual with care and respect. Negative feedback is treated seriously, and we strive to resolve it promptly to restore customer happiness and trust. If you ever have a bad experience shopping at fcwautoparts.com, please contact our customer support team first before leaving a review so we can make things right.

• Brands' / Manufacturers' Individual Warranties: Before entering into any transaction, Customers should review the specific warranty offered by the Brand or Manufacturer of the product. The individual warranties of each Brand or Manufacturer may vary and may have specific conditions and limitations. We will handle all manufacturer warranty claims on your behalf.
• FCWAutoParts.com Warranty: In addition to any Brand / Manufacturer specific warranties, FCW provides a limited warranty that Goods purchased through us will be free from defects in materials and workmanship for a period of 60 days from the date of delivery. This warranty is limited to the original Customer and is non-transferable.

Submitting a Warranty Claim:

1. Contact Us: To file a warranty claim, please contact our support team directly at info@fcwautoparts.com. Each claim will be processed on a case-by-case basis in accordance with this Warranty Policy and the Brand's / Manufacturer's Warranty.
2. Submit Required Information: When submitting a warranty claim, please provide your order number, a description of the defect, and any supporting photos or videos of the flaw or defect.
3. Resolution Process: If a Warranty claim is approved, we will work with the Brand / Manufacturer to provide a repair, replacement, or refund, at our discretion. In the event of a replacement or refund, you may be required to return the defective Goods. Shipping warrantied products back is simple with a prepaid FCWAutoParts.com shipping label.

Policy Changes: This Warranty Policy may be updated from time to time. The updates take effect immediately upon their posting to the Service. Please review this policy frequently to stay informed about any changes.

Still need help?: For any questions about our Warranty Policy, please contact us at info@fcwautoparts.com

Exclusions: All Warranties do not cover damage resulting from accident, misuse, abuse, neglect, unauthorized modification, improper installation, or normal wear and tear.

Yes - We can offer competitive B2B / wholesale pricing for customers interested in purchasing our products in large quantities. Please note, we do not offer wholesale pricing for our entire catalog. Inquires are evaluated on a case by case basis and depends on the product. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about B2B / wholesale pricing and terms, please contact our dedicated wholesale team.

The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.