Shipping policy

This shipping policy applies to orders placed on fcwautoparts.com. For orders placed through any of our affiliates, please refer to their policies and procedures. 

Shipping Options:

We offer Standard Shipping on all orders. Standard shipping is the most economical choice and delivery times will typically range between 1 and 7 business days.

Your order will ship via one of the below services (*estimated delivery).

• USPS Ground Advantage™ (~3-8 business days)
• USPS Priority Mail® (~3-8 business days)
• UPS Mail Innovations® Expedited (~3-7 business days)
• UPS Ground® (~1-5 business days)
• FedEx Ground® / Home Delivery (~1-5 business days)
• LTL Freight (for large, irregular packages or items greater than 150 lbs, Freight provider will vary)

*“Business days” for ship-out or delivery timeframes refer to Mondays through Fridays only. This does not include Saturdays, Sundays, and holidays that fall on a weekday when counting business days. 

*Note that delivery dates displayed on product detail pages and tracking information are estimates only. We disclaim all liability for orders that do not meet anticipated delivery dates.

Please note we do not offer local pickups or will call.

Required Signature:
FCWAutoParts.com reserves the right to add a "required signature" from the customer to their shipment. We may purchase this service from the shipping company as an additional safety measure against lost, damaged, or stolen items. Customers may waive the required signature service at any time, however, please note a request to remove signature from your package may delay your delivery and requires additional documentation. Once you request to remove required signature, you automatically agree to absorb full liability in the event the package is lost in transit or delivered damaged. Reach out to our support team with any questions. 

Shipping Costs:

Standard Shipping - The exact shipping costs are calculated based on the destination, weight, and total order amount of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Expedited Shipping - If we accept an expedited (2-day) shipping request, we'll provide a shipping quote for approval. After the customer gives the green light, we'll add the extra fee to their order or send a separate shipping invoice for payment.

In order to ensure our prices maintain competitive, we leverage logistics software that generates quotes from all of our different shipping providers. The quote that returns the lowest cost is the service that is used for your order and the shipping cost you see at checkout. We understand that in some situations, a certain carrier or shipping service is not reliable or usable for your shipping address. Before placing your order, please message our support team and we will do our best to accommodate your request. Please note that a change in shipping service may result in an increased shipping cost. 

Some parts may qualify for Free Shipping. If a product qualifies for free shipping, this will be indicated on the product detail page for that item.

Shipping charges (for both original orders and returns) are non-refundable unless the return is a result of our error. Customers are responsible for return shipping costs unless otherwise specified.

Shipping & Handling Timeframes:

Most orders are processed for shipment or leave the warehouse within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within the timeframes specified above (excluding weekends and holidays) from the date the packages leave the warehouse (see Shipping Options section above). Orders containing bumpers, doors, hoods, or other large parts require special handling and are usually shipped via truck freight / LTL where delivery or transit times may take a bit longer (see Freight / LTL Shipments below). In addition, there may be instances in which orders with multiple parts/items will have multiple tracking numbers depending on which warehouses the parts/items will be coming from. Please note that we disclaim all liability for orders that do not meet anticipated delivery dates.

In some situations, a tracking number will be provided and the tracking status will stay in a "label created" status for up to 24-72 hours before an update is reflected on the carrier's website. We understand this can be frustrating not knowing exactly where your package is located. We typically only encounter these types of situations and delays with USPS shipping. Please note that if you receive a tracking number from us, rest assured, the item has been picked up by the shipping carrier. If you experience this situation, this means they have not performed any scans on your package yet. We have seen an increase in packages not scanned at the origin destination but are scanned closer to the customer's delivery destination. We are also seeing in these situations that it take anywhere between 7-15 days for packages to show up via USPS. Unfortunately there isn't much we can do except ask for patience. In this type of situation, we will initiate a missing mail search to get an update from the carrier. At the 15-day mark, if the item is not delivered, we will deem the item lost and issue the customer a full refund. 

Where do we ship:

fcwautoparts.com only ships within the continental United States at this time. Unfortunately, this does not include shipping to Alaska or Hawaii and US Territories - Puerto Rico (PR), US Virgin Islands (VI), American Samoa (AS), Guam (GU), Northern Mariana Islands (MP). 

fcwautoparts.com does not ship to PO Boxes, mailboxes, and APO/FPO addresses. Orders placed with these types of addresses may result in delays. Note: However, we may be able to ship certain small parcel items to PO Boxes on a case by case basis. Message our support team to inquire about delivery to a PO box. 

Expedited (2-Day) Shipping:

Expedited shipping is not an available option during the checkout process. However, on a case by case basis, we may be able to offer expedited (2-day) shipping for an additional fee on small and medium sized packages. It solely depends on the type of item and if the warehouse / distribution center that stocks the item offers expedited shipping services. Contact our customer support team and we will do our best to accommodate your request.

Note: Air freight carriers reserve the right to extend their delivery times by 24 hours when delivering to residential addresses. This is beyond our control and air freight charges will NOT be refunded. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Monday to Fridays only. No 2nd-day deliveries are made on Saturdays, Sundays, and holidays. Please be advised that if you place your order(s) for 2nd-day delivery on a holiday, the processing of your order(s) will only begin on the following available business day.

Incorrect, Defective, or Damaged Items/Shipments:

Upon receiving your order, please inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Please note that items may ship separately with multiple tracking numbers. Warehouse personnel exert all efforts to prevent shipping damage or packaging errors, but if either should occur, please contact us immediately. Our return policy & instructions for these types of situations can be viewed here. You can reach our customer service team via Chat or by sending an email to info@fcwautoparts.com. We’re happy to help!

For damaged Freight / LTL shipments, please see our policy on these items below. 

We are not responsible for missing, damaged, or incorrect parts after 30 calendar days, regardless of which party is at fault. Fcwautoparts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company. 

Freight / LTL Shipments:

Truck freight applies to orders with large parts or items—such as hoods, fenders, bumpers, etc.—that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via freight / LTL. Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States. In the event that your order is subject to additional charges, we will contact you via telephone or email with a revised shipping quote. 

Please note FCW is not responsible for any Freight / LTL shipment delays outside of our control

We request that customers inspect all parts of their Freight / LTL shipment before the driver leaves the scene. Customers who do not inspect their items and sign the delivery receipt (Proof of Delivery) accepting their shipment, will not receive a credit for any damages they find after the carrier has left. At that time, the customer has released the carrier and shipper from any liability of the damaged items and assumes all responsibility for the damaged items unless a repair estimate is agreed upon between FCW and the customer. Please see our full return policy, including our policy on freight / LTL returns & refunds here. 

Freight / LTL Shipments Needing Updated Contact Information:

Occasionally we will receive emails from our LTL carriers requesting better contact information. You will receive an email from us requesting this information, along with what the return fees are and the date the storage fees will begin. We ask that you please respond to this email as quickly as possible with an alternate phone number.  
If we are unable to get this information in time for the carrier, and/or do not hear back from you by the date the storage fees begin, we will make the decision on whether to return the shipment or have it abandoned. If we return the shipment, return fees will apply. We will create an RMA for the return for your records and apply the return fee to that RMA. You will be responsible for this fee. If we abandon the shipment, no RMA will be given. You will not be given credit for this shipment as the cost of the return outweighs the cost of the item that was shipped, plus there were already shipping fees charged to send the item out originally that we will not get back from the carrier. It is the responsibility of the customer to get the contact information for us to forward on to the carrier. If the carrier is still unable to reach the customer with this updated information, we will make a decision at that time, again, whether to return the shipment, or abandon it. You will be notified of the decision and given an RMA if applicable.