Refund policy

Enjoy Peace of Mind with Our Easy and Straightforward 30-Day Returns Process, Designed to Make Your Experience as Smooth as Possible.

If for any reason, you are unsatisfied with or simply no longer need the item, we accept return requests within 30 days after receiving the item, as long as the item remains in the same condition as it was received. 

Easy Returns Process

1. Submit a return request

• Head to the Customer Accounts page on fcwautoparts.com, enter your email address, and select 'continue' - an email will be sent from our store that includes a 6-digit verification code.
• From your email account, open the email we sent you and copy the 6-digit verification code. Paste or enter the code back on the customer accounts page.
• Select the Order you want to start a return for, followed by selecting the item(s) you wish to return. Select the return reason followed by a note. Click "Submit Request." NOTE: PHOTO EVIDENCE IS REQUIRED FOR DAMAGED / DEFECTIVE / WRONG ITEM RECEIVED REQUESTS. To expedite the process, email the photos of both the merchandise and packaging to info@fcwautoparts.com or text them to our customer care team at +1 618-749-8043. If sending by text, simply include the word 'RETURNS' in your message and make sure to include your Order number. 

2. Receive Return Authorization

• If your return request is approved and requires shipping, then you will receive an email from us with an RMA#, shipping instructions, and a return shipping label. (This process may take 24-72 hours). 

3. Ship the Item Back

• Print and attach the return label to the package. Please also write the RMA# on the return label. Do not write anything directly on the packaging containing your item(s). Note: If the customer would like to use their own shipping accounts and labels, please let us know.
• Drop off package at your local authorized shipping carrier location or hand to your driver.
• Note: Items must be returned within 15-days after receiving an RMA# and approval of your return request. Any items returned past this 15-day window will not receive credit. 

4. Receive Refund

• Once the item is received and confirmed to be in satisfactory condition, your refund will be issued.
• Shipping charges are non-refundable unless the return is a result of our error. Customers are responsible for return shipping costs unless otherwise specified.
• A 10% restock fee is assessed and deducted on returns of larger items or items susceptible to damage from increased handling. 
• Note: Items sent back to us without first requesting a return will not be accepted.

Contact Us

If you need assistance filing your return, you can always contact us via Chat or sending an email to our team at info@fcwautoparts.com

The Policy

Any item purchased on fcwautoparts.com (unless noted as a non-returnable item) must be returned within 30-days after receiving your item. All approved returns must include all items and components that were included in the original packaging. 

Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via Chat or send an email to info@fcwoautoparts.com so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. fcwautoparts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company. 

FCW AUTO PARTS (FIRST CLASS WHEELS LLC) DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF FCW AUTO PARTS, REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.

THE RIGHT TO RETURN ANY MERCHANDISE IS FORFEITED ONCE THE ITEM HAS BEEN INSTALLED, USED, ALTERED, OR MOUNTED. 

Some of the common alterations to an item that void the return policy are, but not limited to:

• Mounting a wheel to a tire or vehicle;
• Installing a valve stem or a wheel weight on a wheel;
• Painting or sanding an item;
• Damage from an attempted installation or balancing

Exceptions / non-returnable items:
Certain types of items cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Non-returnable items include: Semi-universal catalytic converters, service manuals (unless sealed), special-order products, consumable products, custom-made products, painted parts, parts that have been modified, opened/unsealed electrical parts, and parts with packaging that indicate "non-returnable if opened / seal is broken."

Unfortunately, we cannot accept returns on fine sale items or gift cards.

Shipping Charges:
Shipping charges are non-refundable unless the return is a result of our error.

Return shipping fee(s):
In most cases, return shipping fees are the responsibility of the customer and are simply deducted from the full refund amount. However, if the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label(s) for hassle-free returns. 

Restocking fee(s):
A 10% restocking fee is part of our standard return policy/rules but will only be assessed and deducted from the full refund amount on larger items or items susceptible to damage from increased handling. Therefore, restock fees will be handled on a case by case basis. For return requests on items NOT subject to restock fees, we will adjust the restock fee to 0% before issuing the refund. Items subject to a restock fee include, but are not limited to:

• Body parts & exterior items such as bumpers, fenders, hoods, tailgates, door glass, etc.;
• Suspension & steering items such as axles, driveshafts, shocks, etc.Engines, Transmission, & Drivetrain items such as radiators, fans, and cooling systems, etc.;
• Alloy wheels / rims;
• For any questions related to restocking fees, contact our support team.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fcwautoparts.com.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Field Destroy: 
In the event we deem a customer received an item that was damaged/defective or different than what was ordered, FCW reserves the right to ask the customer to field destroy the item. Once the item is destroyed, a refund will be issued at that time. 

Cancellations:
We do our best to accommodate order cancellations, which are best accommodated if the order has not been packed or shipped yet. If for any reason we are unable to cancel your order, you may return the product.

LTL / Freight Shipments: 
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part. 

We request that customers inspect all parts of their shipment before the LTL driver leaves the scene. The customer may refuse any product that shows damage. The carrier will then notify us that these items have been refused due to damages and a credit will be given. Customers will be required to take pictures of the damage and provide us with that information so we have that for our records. A picture of the item, the damage, and the labels should be included. Customers who do not inspect their items and sign the delivery receipt (Proof of Delivery) accepting their shipment, will not receive a credit for any damages they find after the carrier has left. At that time, the customer has released the carrier and shipper from any liability of the damaged items and assumes all responsibility for the damaged items unless a repair estimate is agreed upon between FCW and the customer. Please note FCW is not responsible for any LTL shipment delays outside of our control.

LTL Shipments Needing Updated Contact Information:
Occasionally we will receive emails from our LTL carriers requesting better contact information. You will receive an email from us requesting this information, along with what the return fees are and the date the storage fees will begin. We ask that you please respond to this email as quickly as possible with an alternate phone number. If we are unable to get this information in time for the carrier, and/or do not hear back from you by the date the storage fees begin, we will make the decision on whether to return the shipment or have it abandoned. If we return the shipment, the return shipping fees will apply. We will create an RMA for the return for your records and apply the return fee to that RMA. You will be responsible for this fee. If we abandon the shipment, no RMA will be given. You will not be given credit for this shipment as the cost of the return outweighs the cost of the item that was shipped, plus there were already shipping fees charged to send the item out originally that we will not get back from the carrier. It is the responsibility of the customer to get the contact information for us to forward on to the carrier. If the carrier is still unable to reach the customer with this updated information, we will make a decision at that time, again, whether to return the shipment, or abandon it. You will be notified of the decision and given an RMA if applicable.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Do I need a Customer Account to Initiate and Complete a Return?:
No, an account is not required to make a return. However, we encourage you to create one and enjoy its benefits and streamlined process of completing the return! Having an account will make it easier for you to track orders and enjoy faster checkouts and a more streamlined returns process.