#1: After clicking the "submit return request" button, how do I initiate the return from my account?
It's easy (we promise)! Follow the below steps to access your account and submit a return request.
- In the "Email" field, enter your email address, and then click "Continue".
- Go to your email account, and open the email sent from our store (info@fcwautoparts.com) and copy the six-digit verification code included in the email.
- Go back to the customer account page, and then enter the six-digit verification code.
- Once logged in, click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for any additional detail you want to include with your return reason.
- Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is received and confirmed to be in original condition, you receive your refund minus any return shipping fees.
#2: How will I receive my Return Merchandise Authorization number (RMA#)?
Be on the lookout for an email from info@fcwautoparts.com within 24-72 hours after submitting your return request
The email should include:
- an RMA# or RMA form / packing slip
- Return Address (i.e., where to send the package)
- Return Instructions
- Prepaid shipping label (USPS, UPS, or FedEx). Note: Customers have the option of choosing their own shipping carrier accounts or creating their own return labels if they choose. Let our customer support team know if you opt-out of using an FCW pre-paid return label. Thank you
- A request for additional information such as photos of a damaged or incorrect item claim
#3: What do I do with the RMA information and return label and how do I ship it back to you?
- Print out the provided prepaid return label and attach it to the outside of your shipping box.
- Print out the RMA Form / packing slip (if provided) and attach to the outside of your shipping box
- Write the RMA# on the return label to ensure the warehouse can identify your returned item. Please do not write anything on the box directly containing the part.
- Take your package to your local FedEx/UPS/USPS drop-off location/post office to have it shipped or hand it to your driver.
NOTE: Customers have 15 days from the date of receiving their RMA to deliver their parts(s) back to us. Returns after this 15-day window will not receive credit.
#4: When should I expect my refund?
Refunds are normally processed and credited within 5-10 business days after the warehouse receives your item(s) and confirms they are in satisfactory condition. Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a confirmation email the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
If you have any questions related to your return, please email our support team at info@fcwautoparts.com or send us a Chat to start a conversation with a team member.